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Help Request

First Name *
Last Name *
Marshall Username
Undergraduate Student      Graduate Student      PhD Student      Alumni      Faculty      Staff      Other
Preferred Method of Contact
Phone Number *
When is the best time for us to call you? (Date & Time of Day) *
Preferred email address *
If the problem is location-specific, where is it located (i.e. Building/Room, Home)?
Please provide a detailed description of the problem. If you are having difficulty logging in, please click here. *
How would you best describe the category of problem you are experiencing? *
Error message (if any)
This problem seriously impedes your ability to use your computer.
This problem seriously impedes the ability of two or more people within your group to accomplish tasks.
This problem appears to be system-wide.



This form will automatically generate a ticket for work. Once you have submitted this form you will receive an email confirmation and a ticket number. When calling the helpdesk, please have your ticket number ready so that we can easily reference information. If you have opened a ticket previously for the same problem, via phone or other means, do not use this form; simply reply using the email sent to you to communicate directly with the assigned technician. There is no need to open a second ticket for the same problem. Thank you very much for using our online helpdesk.